Workforce Recovery

Earlier this month at Toronto’s Chelsea Hotel, Hotelier hosted its first one-day Housekeeping Forum since the pandemic hit, highlighting the pivotal and ever-important housekeeping department. Always viewed as one of the most important departments in a hotel operation, never has housekeeping been as valued and as visible as it is today, after a lingering pandemic …

Housekeeping Forum Tackles Labour Challenges and Offers Solutions Read More »

Led nationally by the Tourism Industry Association of Canada (TIAC), and with many complementary regional and local initiatives, Tourism Week is “an annual invitation for all tourism partners to come together to champion and promote Canada’s destinations, tourism businesses, and employees—from coast to coast to coast.” This year’s theme, Travel now. For work, life, and …

Celebrating Tourism’s Strength: Its People Read More »

The pandemic has caused significant disruption to the tourism labour market, much greater than the economy overall. While the latest Labour Force Survey shows the workforce is recovering, there is a long way to go: tourism remains over 200,000 workers below the same month in 2019. In many ways the issues we have today are …

HR = E3 (Exceptional Employee Experiences) Read More »

Tourism HR Canada met with its network of provincial and territorial human resource organizations (HROs) in Ottawa last week to discuss work plans associated with training and assessment resources that constitute the Emerit Tourism Training brand. The first in-person meeting with this network in over two years, the group dove in to the opportunity to …

Collaboration Key Focus of Tourism HR Canada Meeting with Provincial/Territorial Partners Read More »

Pan-Canadian Tourism Workforce Recovery & Growth Task Force Tourism, at its core, is a people business and one that relies on a skilled workforce to capitalize on its economic potential for Canada. Re-opening tourism businesses and guiding their recovery requires an all-of-sector approach. A workforce recovery strategy will require flexibility, coordination, and resources to ensure …

Responding to the Labour Crisis Read More »

Enduring 24 months of the pandemic has led many tourism operators and workers to express feelings of despair, loneliness, and uncertainty. The collective and cumulative fatigue is evidence of a very tired workforce that needs a lot of support. The labour shortage is expected to be long-lasting—it may be a decade or more before the …

A Dose of Reality, and a Prescription for Surviving a Chronic Shortfall of Workers Read More »

The tourism industry is facing an unprecedented shortfall of workers and major structural challenges impacting its workforce. The labour shortage is expected to be long-lasting—it may be a decade or more before the industry reaches pre-pandemic employment levels. In response, Tourism HR Canada has initiated a three-year project funded by Employment and Social Development Canada …

Help Rebuild the Tourism Workforce: Join a New Working Group Read More »