Tourism HR Canada Releases New Compensation Report, Dashboard

If you want to attract, recruit, and retain skilled workers for peak performance in your workplace, you need to know that your total compensation package is competitive. The Canadian Tourism Sector Compensation Study provides a wealth of information on wage rates by region and industry, and some high-level observations on trends in perks and benefits.

Tourism HR Canada has been conducting compensation studies of the Canadian tourism sector for several years. A large-scale survey was conducted every two years from 2006 to 2012; it was re-launched in 2018, culminating in the comprehensive 2019 Canadian Tourism Sector Compensation report. This research was suspended during the pandemic, but given the tight labour market we are currently facing, the question of compensation is just as pressing as it has ever been.

Our latest compensation study was conducted from late 2022 into the start of 2023. This current study is a bit smaller than the previous ones, so the level of detail is not directly comparable, and there are some methodological differences as well. The core of the study was a survey that reached over 1,400 tourism businesses across the country, and collected up-to-date information on salaries, hourly wages, and perks and benefits that operators are offering. This survey was supplemented with a series of interviews with tourism operators, in order to better understand how decisions around compensation are being made.

The 2023 survey report is available here; it provides in-depth data on fifteen key occupations across the tourism sector (excluding the transportation industry group, where wages, perks and benefits are affected by different factors than what we tend to see across the sector as a whole). The report provides the following information on an occupational basis:

  • hourly wages and annual salary data
  • perks and benefits offered and planned to be offered
  • union coverage
  • information on gratuity policies
  • which resources businesses use in making compensation decisions

The survey report is supported by an interactive dashboard, which allows users to explore the data according to their own interests and needs. Data is available for each of the 15 occupations, and can be filtered and compared by region (nationally, regionally, and to a limited extent, locally), by position type (part-time, full-time, or seasonal), and by compensation type (salaried/annual or waged/hourly). There is also information about perks and benefits.

Because there is such wide disparity across the country, and because the sample size for this study was smaller than in previous iterations, this data is best used as a general indicator of wage trends in a particular region or for a particular occupation.

It should not be used as the sole determining factor for business operators when making compensation decisions at an operational level.

The qualitative report on the interviews will be available shortly, as will some helpful tools to support businesses in making competitive compensation decisions.

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