Destination Inclusion Supports Lifelong Learning

Graduates of the Destination Inclusion program, which offers free learning and mentorship opportunities to racialized individuals in communities across Eastern Ontario, continue to share how the program has impacted them.

Participant Youssef Skalli recently explained how the program has played a key role in his lifelong learning journey:

Within my pro bono coaching activities, I engaged with a passionate group of young professional front desk agents in the tourism industry that needed support to structure their transferable skills. After 45 minutes of active listening, my intellectual curiosity about this job was climbing. I wanted to know more about what is behind those calm and smiling faces we meet every time we check in/out of a hotel.

Thanks to World Skills and Tourism HR Canada, I could enroll in the Destination Inclusion learning program.

The moment I started the first self-paced e-learning module related to the front desk agent role, my curiosity along with my respect to that crucial role for any hotel team didn’t stop growing.

I am so glad that I took this complete course; it is a great addition to my lifelong learning journey. Front desk agents are not only those (most of the time) friendly and professional individuals greeting us whenever we step into a hotel reception. The job requires a variety of leadership and communication skills which implies also strong resilience, accountability, teamwork, business acumen, health and safety awareness…

I believe we are all “front desk agents” at one moment or the other, whether in our personal or professional life. 

A great learning, thank you Destination Inclusion team!

Delivered in partnership with the World Skills Employment Centre and the Ottawa Community Immigrant Services Organization (OCISO), the Destination Inclusion program will continue to run through to the end of March 2022.

Registration is ongoing, and interested applicants are invited to find more information—including how to sign up for an upcoming virtual information session—at

Employers wishing to connect with Destination Inclusion graduates and tourism professionals interested in mentoring participants are invited to email

This Employment Ontario program is funded in part by the Government of Canada and the Government of Ontario

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