Industry Expertise Shapes Emerit Supervisor Certification Program

From March 19 to 21, Tourism HR Canada hosted an industry validation meeting to finalize the updated Emerit Supervisor Professional Certification program. Twelve supervisors from across Canada, representing various work environments—from hotels and restaurants to outdoor adventures, visitor services, and reservation centres—travelled to Ottawa to participate in this meeting.

Over the course of three days, participants contributed their expertise and experience to review and finalize the multiple-choice exam bank questions, ensuring the questions were valid, fair to all candidates, as well as relevant and reflective of current industry practices. At the same time, the participants approved the requirements and set the passing standard for the certification program.

New in 2024, a performance evaluation will be introduced to the Supervisor Professional Certification: in addition to meeting the pre-requisite experience and passing the multiple-choice exam, candidates will also be required to successfully complete a structured interview with both behaviour-based and situational-type questions administered by a trained assessor. The performance evaluation tool has now been drafted and will be validated later this spring with this same group of industry supervisors.

Tourism HR Canada wishes to thank all participants and their employers for their time and contributions to supporting the Emerit Professional Certification program. The successful meeting was very productive, providing a great opportunity for participants to share best practices and network with their peers.

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