Immediate Success: Destination Inclusion Grads Strengthening Skills and Confidence

Graduates of the Destination Inclusion program, which offers free learning and mentorship opportunities to racialized individuals in communities across Eastern Ontario, have been sending in their success stories. The program is clearly offering individuals new opportunities to pursue employment in the tourism sector.

Recent grad Clairon Haynes shared her Destination Inclusion experience:

When this program was recommended to me by Saint Laurent Employment Services, I was super excited because it jelled well with my pre-existing experience acquired in Montreal working at Pierre Trudeau International Airport. I always wanted to work as an airport screening agent since I already have my Restricted Area Identity Card (RAIC) red pass from Transport Canada!

Learning about the ins and outs of the front desk role was rather interesting, intriguing, educational, and informative. The online learning modules were easy to navigate, and I like how there were quizzes at the end of each topic. They tested all domains of mental cognition—knowledge, skills, comprehension, and application. Each question was designed to give me the practice I need to get the gist of what my daily job as a front desk agent will look like.

With this training I feel more confident to begin my job search in my field.

Since the completion of my training, I have been able to apply to several front desk related jobs. The Ottawa Airport has reached out to me for an interview and testing next week for their screen agent position. I am excited!

I appreciate everything that this course will help me to achieve in the future.

Delivered in partnership with the World Skills Employment Centre and the Ottawa Community Immigrant Services Organization (OCISO), the Destination Inclusion program will continue to run through to the end of March 2022.

Registration is ongoing, and interested applicants are invited to find more information—including how to sign up for an upcoming virtual information session—at

Employers wishing to connect with Destination Inclusion graduates and tourism professionals interested in mentoring participants are invited to email

This Employment Ontario program is funded in part by the Government of Canada and the Government of Ontario

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