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Map Tourism’s Future: Registration Open for Ottawa Focus Group

Future Skills Framework LogoTourism HR Canada is looking forward to sharing information and exploring ideas and needs towards building the Future Skills Framework. This three-year initiative will see the creation of a competency framework—a comprehensive and sustainable collection of competencies and essential skills—for the tourism sector.

A core component of the project is national consultation. A series of focus groups are identifying and building the key competencies needed by tourism employees. The next event will take place September 24-25 in Ottawa. Tourism stakeholders, particularly hotel general managers and food and beverage managers, are invited to participate in this session. Please email FutureSkills@TourismHR.ca for full details.

Key subjects for discussion:

  • Review and discuss the Future Skills Framework categories and competencies
  • Refine the set of associated major categories within the tourism industry

What you can expect:

The meeting will have about 20 participants who have been selected from across Canada as subject matter experts in the tourism industry. As a participant, your expertise in operations, training, and application will inform the content of the framework.

Facilitators will guide you through various questions and prepared material to get your input and feedback. The session will make use of activities such as group discussion, small group activities, and facilitated storyboarding. Your input, along with other supporting research and further consultations, if needed, will be consolidated into a set of competencies.

Participants are expected to contribute to the open discussions and will be called on to share their knowledge, experience, and thoughts on a variety of related topics. We want to collect different ideas and opinions, and will work with the group to achieve agreement or consensus on the content of the competencies. You will see edits to the content as they are made, allowing you to confirm that your views are captured.

The two-day meeting will be fast paced, with breaks, refreshments, snacks, lunches, and time to network. Dress is casual. You are not required to prepare for this focus group and do not need to bring any material or supplies. Travel, accommodation, and meal expenses are covered where needed. Places are limited and will be allocated on a first-come, first-served basis.

Meeting details:

September 24-25, 2019
Novotel Ottawa
33 Nicholas St
Ottawa, ON K1N 9M7


To enquire about registering, please contact FutureSkills@TourismHR.ca.


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