Tourism HR Canada's Board reflects a focus on the core competencies individual directors can contribute to the collective expertise of an engaged and proactive Board
Tourism HR Canada Board Structure
The Board is comprised of a cross-sectional representation of all stakeholders of the pan-Canadian tourism sector, vetted against the Board Competency Framework and meeting the following criteria.
- four Directors representing a national or pan-Canadian, cross-sectoral tourism association or national specialty interest association, including Tourism Industry Association of Canada, Hotel Association of Canada, Destination Canada, Indigenous Tourism Association of Canada, or similar;
- four Directors representing a provincial/territorial or regional tourism sector (or related) association;
- one Director representing a tourism educator, researcher, or educational institution; and
- four Directors representing provincial, regional, pan-Canadian, or international business (or related) organization with an emphasis on tourism or tourism-related services (i.e., at Large).
Vice-President, Stakeholder Relations and Business Development, Tourism Industry Association of Canada (TIAC), and Executive Director, Meetings Mean Business Canada
TIAC is responsible for representing tourism sector interests with the federal government. Its advocacy work involves influencing, promoting, and supporting policies, programs, and activities that will benefit the sector’s growth and development. TIAC works to strengthen Canada’s market share of international tourists by addressing policy issues related to marketing, aviation cost structure, product investment, visa processing, and labour.
As a Board member, Vince hopes to contribute to the organization’s continued success. He believes in Tourism HR Canada’s dedicated team, in the organization’s mission, and in the contributions it makes to advancing the skills and labour issues faced by the Canadian tourism sector.
Systems Leadership and Integrated Strategy Advisor, OTEC
Joe Baker supports the OTEC senior leadership team in their collaborative role in tourism and hospitality workforce recovery alongside numerous industry and association partner organizations.
Previously Dean at Centennial College’s School of Hospitality, Tourism and Culinary Arts, Joe led the most significant transformation in the School’s 50+ year history. He designed programs and operations in an immersive experiential learning environment to align graduates with the skills required to serve the future workforce needs of the Canadian tourism sector.
Prior to this, Joe held senior management roles at George Brown College’s Centre for Hospitality and Culinary Arts. Before joining higher education, Joe worked in the restaurant industry both as an entrepreneur as well as in a management capacity at high-profile organizations including the Oliver & Bonacini group and Keg Restaurants.
With a Master of Education in Higher Education Leadership, a Bachelor of Commerce in Hospitality and Tourism Management, and extensive Executive Education, Joe is uniquely positioned to serve as a modern, strategic tourism industry leader with a distinct focus on bringing education, training, and workforce innovation together to build a resilient and inclusive workforce.
Joe also serves on the Board of the Tourism Industry Association of Ontario.
President and CEO, Saskatchewan Hotel & Hospitality Association
Jim Bence is president & CEO of the Saskatchewan Hotel & Hospitality Association (SHHA), whose mandate is to provide the quality programs, services and education its member organizations need to ensure their financial stability and growth.
The SHHA represents the hospitality industry, including hoteliers, restauranteurs, bar owners, and event centres, lobbying on behalf of members’ best interests and firmly advocating for the positive change of government legislation, policy and regulations.
With hospitality industry experience and a human resource background, Jim hopes, as a Tourism HR Canada Board member, to contribute to the continued success of the organization.
Director, Ted Rogers School of Hospitality and Tourism Management, Ryerson University
Frederic Dimanche, Ph.D., is Professor and Director of the Ted Rogers School of Hospitality and Tourism Management at Ryerson University in Toronto. The school has been a front-runner in hospitality and tourism education for over 65 years and continues to lead in preparing future tourism and hospitality leaders.
With his international background and academic experience, Frederic contributes, as a Tourism HR Canada board member, to enhancing the competitiveness of tourism in Canada and its provinces and territories.
CEO, Manitoba Tourism Education Council/Manitoba Tourism Education College
Since being appointed CEO in 2009, Shannon has expanded MTEC’s training offerings and diversified its revenue sources, turning an organization continually operating at a deficit into one that is prospering.
Part of the Sector Council Program, MTEC trains close to 10,000 Manitobans each year—online, at its training facility in Winnipeg, and at client locations throughout the province. MTEC is able to use an apportion of its funding to provide free training to thousands of people currently working in the hospitality, tourism and retail industries in Manitoba. When that funding is exhausted, MTEC uses its surplus revenues to cover the training.
Working closely with the tourism, hospitality and retail industries and the province, Shannon makes sure MTEC’s services align with industry needs and government priorities. In 2014, she opened the Manitoba Tourism Education College, an associated not-for-profit private vocational school, whose mandate is to provide short-term training for entry-level hospitality and retail jobs.
MTEC recognizes the importance of Tourism HR Canada to the tourism sector in Canada. Both the council and the college utilize its Labour Market Information and Emerit training resources.
Darlene Grant Fiander
President, Tourism Industry Association of Nova Scotia (TIANS)/Executive Director, Nova Scotia Tourism Human Resource Council (NSTHRC)
Chair of the Board
TIANS is a non-profit organization representing over 1000 private sector businesses in tourism throughout Nova Scotia. The NSTHRC works with employers and employees to build a sustainable and healthy tourism workforce.
A graduate of Mount Saint Vincent University, Darlene has held various management positions within the tourism industry. Darlene is past President of Canada CHRIE—a group representing educators and industry associations in Canada—and a past Chair of the Nova Scotia Association of Industry Sector Councils. Darlene was the inaugural recipient of the Hotel Association of Canada (HAC) Hall of Fame Award for leadership in human resources, in 2005.
Darlene has been Chair of the Board since June 2018.
President, Hotel Association of Canada (HAC)
Susie Grynol is an accomplished association executive with over 12 years’ experience managing complex industry issues and delivering successful political outcomes.In 2005, Susie launched her career in the association sector, where she rose to Vice-President at two national trade associations, managing federal advocacy issues for engineering firms and retail companies. Susie joined the Hotel Association of Canada as President in the fall of 2016 with a mandate to bolster the Association’s profile, streamline its advocacy objectives, and build winning strategies. She also holds a professional designation in Association Management.
Susie has received multiple awards of recognition for both academic and professional performance. An avid volunteer, Susie served as the 2014 elected President of the Canadian Society of Association Executives National Chapter and she currently sits on the Board of the Government Relations Institute of Canada, Tourism HR Canada, the Bachelor of Hospitality and Tourism Management Program Advisory Committee at Algonquin College, and the University of Guelph Hospitality, Food & Tourism Management Policy Advisory Board.
President and CEO, Indigenous Tourism Association of Canada (ITAC)
Keith is an international Indigenous cultural tourism leader, receiving Aboriginal/Indigenous recognition as the former CEO for Aboriginal Tourism Association of British Columbia (AtBC). In 2014, the inaugural World Indigenous Tourism Alliance award recognized the work of AtBC and his leadership.
Keith has been spearheading the growth of authentic Indigenous tourism in Canada. He worked to redevelop the national Aboriginal Tourism Association of Canada as elected chair when this organization incorporated in April 2015. That October, he took the full-time role as its CEO.
Keith continues to be recognized across the country as one of the leaders in Indigenous tourism and has led many new initiatives, including contributions to the development of national standards on market readiness and authenticity, cruise industry opportunities, and the national Aboriginal tourism research project on the economic value of Indigenous cultural tourism. He was instrumental in the development of the national Indigenous tourism strategy, The Path Forward 2016-2021, which will focus on increasing Aboriginal market readiness, jobs, and revenues.
President and CEO, Tourism HR Canada
For more than 25 years, Philip has worked with labour market stakeholders across Canada and abroad including foreign governments, pan-global organizations, Canadian and non-Canadian businesses, and various education and training bodies.
In 2017, Philip was appointed to the Deputy Minister’s Advisory Council, Immigration, Refugees and Citizenship Canada, and he has also been appointed to the newly established Labour Market Information Council set up by the Forum of Labour Market Ministers. Currently, Philip is also an advisory member of the Ted Rogers School of Hospitality and Tourism Management, Ryerson University, and he is a technical advisor to INSSO (International Network of Skills Sector Organizations).
President and CEO, Restaurants Canada
With a career in the foodservice industry that spans more than 25 years, Shanna has earned a reputation as a dynamic visionary. She won’t hesitate to agitate the status quo to bring the strategic transformations required to gain competitive advantage and secure long-term sustainable growth. She excels at providing financial and strategic guidance to diverse business concerns, engineering economic models, and orchestrating brand plans that impart energy and focus throughout the organization. Dead set on the target, she delivers with passion and resolve.
Shanna brings her talent and stamina to Restaurants Canada, uniting the supply chain for an industry that generates more than $80 billion a year in economic activity, employs 1.2 million Canadians, and serves more than 18 million customers every day. Restaurants Canada’s advocacy efforts provide a platform for the voices of restaurant owners and foodservice operators to be heard.