In June 2017, Tourism HR Canada officially adopted a new Board structure to reflect a fresh strategic direction and a focus on the core competencies individual directors can contribute to the collective expertise of an engaged and proactive Board.
Tourism HR Canada Board Structure
The Board is comprised of a cross-sectional representation of all stakeholders of the pan-Canadian tourism sector, vetted against the Board Competency Framework and meeting the following criteria.
- four (4) Directors representing a national or pan-Canadian, cross-sectoral tourism association or national specialty interest association, including Tourism Industry Association of Canada, Hotel Association of Canada, Destination Canada, Indigenous Tourism Association of Canada, or similar;
- four (4) Directors representing a provincial/territorial or regional tourism sector (or related) association;
- one (1) Director representing a tourism educator, researcher, or educational institution; and
- four (4) Directors representing provincial, regional, pan-Canadian, or international business (or related) organization with an emphasis on tourism or tourism-related services (i.e., at Large).
Vince Accardi, Director, Policy and Stakeholder Relations, Tourism Industry Association of Canada (TIAC)
TIAC is responsible for representing tourism sector interests with the federal government. Its advocacy work involves influencing, promoting, and supporting policies, programs, and activities that will benefit the sector’s growth and development. TIAC works to strengthen Canada’s market share of international tourists by addressing policy issues related to marketing, aviation cost structure, product investment, visa processing, and labour.
As a Board member, Vince hopes to contribute to the organization’s continued success. He believes in Tourism HR Canada’s dedicated team, in the organization’s mission, and in the contributions it makes to advancing the skills and labour issues faced by the Canadian tourism sector.
Joe Baker, Dean, School of Hospitality, Tourism and Culinary Arts, Centennial College
Joe is known for a commitment to service excellence, innovative programs and collaborative partnerships. Having previously led dynamic teams within organizations such as George Brown College’s Centre for Hospitality and Culinary Arts, Oliver & Bonacini Restaurants, and Keg Restaurants, Joe’s passion for training highly skilled graduates runs deep. As an entrepreneur, he developed a profound respect for the value of creative thinking and business acumen in today’s industry.
With a Master of Education in Higher Education Leadership and a Bachelor of Commerce in Hospitality and Tourism Management, Joe is uniquely positioned to serve as a modern higher education leader with a keen appreciation for the needs of the tourism industry.
Joe is excited to be on the Board of Tourism HR Canada to better understand the needs of the sector and to contribute creative and sustainable strategies to ensure strong workforce development for a strong Canadian tourism sector.
Victoria Behune, President and CEO, OTEC
Victoria has been on the Tourism HR Canada Board since 2006, representing workforce development issues and priorities for the Ontario tourism & hospitality sector. Throughout these years, OTEC has been a strong partner of THRC, and Ms. Behune has contributed to multiple Board committees and helped guide several THRC strategic plans.
Passionate about tourism, she has spent over 40 years as a leader in public, private, and not-for-profit organizations, including her own business ventures and for several high profile brands. She brings provincial, national, and international perspectives to assisting our sector grow and achieve success through standards, training, and innovative destination development and workforce development solutions.
Victoria has an extensive background in marketing, business development, strategic planning, workforce and training development, and Board management. Her entrepreneurial spirit, branding expertise, revenue development, and business acumen will assist the Board in setting strategic direction in the areas of workforce development and human resource solutions for the sector. She is invigorated to be on the Board of the THRC, where there is potential to make a difference through a strategic focus on the Canadian businesses and people that make our tourism sector globally competitive.
Jim Bence, President and CEO, Saskatchewan Hotel & Hospitality Association
Jim Bence is president & CEO of the Saskatchewan Hotel & Hospitality Association (SHHA), whose mandate is to provide the quality programs, services and education its member organizations need to ensure their financial stability and growth.
The SHHA represents the hospitality industry, including hoteliers, restauranteurs, bar owners, and event centres, lobbying on behalf of members’ best interests and firmly advocating for the positive change of government legislation, policy and regulations.
With hospitality industry experience and a human resource background, Jim hopes, as a Tourism HR Canada Board member, to contribute to the continued success of the organization.
Frederic Dimanche, Director, Ted Rogers School of Hospitality and Tourism Management, Ryerson University
Frederic Dimanche, Ph.D., is Professor and Director of the Ted Rogers School of Hospitality and Tourism Management at Ryerson University in Toronto. The school has been a front-runner in hospitality and tourism education for over 65 years and continues to lead in preparing future tourism and hospitality leaders.
With his international background and academic experience, Frederic contributes, as a Tourism HR Canada board member, to enhancing the competitiveness of tourism in Canada and its provinces.
Shannon Fontaine, CEO, Manitoba Tourism Education Council/Manitoba Tourism Education College
Since being appointed CEO in 2009, Shannon has expanded MTEC’s training offerings and diversified its revenue sources, turning an organization continually operating at a deficit into one that is prospering.
Part of the Sector Council Program, MTEC trains close to 10,000 Manitobans each year—online, at its training facility in Winnipeg, and at client locations throughout the province. MTEC is able to use an apportion of its funding to provide free training to thousands of people currently working in the hospitality, tourism and retail industries in Manitoba. When that funding is exhausted, MTEC uses its surplus revenues to cover the training.
Working closely with the tourism, hospitality and retail industries and the province, Shannon makes sure MTEC’s services align with industry needs and government priorities. In 2014, she opened the Manitoba Tourism Education College, an associated not-for-profit private vocational school, whose mandate is to provide short-term training for entry-level hospitality and retail jobs.
MTEC recognizes the importance of Tourism HR Canada to the tourism sector in Canada. Both the council and the college utilize its Labour Market Information and Emerit training resources.
Darlene Grant Fiander, President, Tourism Industry Association of Nova Scotia (TIANS)/Executive Director, Nova Scotia Tourism Human Resource Council (NSTHRC)
Chair of the Board
TIANS is a non-profit organization representing over 1000 private sector businesses in tourism throughout Nova Scotia. The NSTHRC works with employers and employees to build a sustainable and healthy tourism workforce.
A graduate of Mount Saint Vincent University, Darlene has held various management positions within the tourism industry. Darlene is past President of Canada CHRIE—a group representing educators and industry associations in Canada—and a past Chair of the Nova Scotia Association of Industry Sector Councils. Darlene was the inaugural recipient of the Hotel Association of Canada (HAC) Hall of Fame Award for leadership in human resources, in 2005.
Darlene has been Chair of the Board since June 2018.
Susie Grynol, President, Hotel Association of Canada (HAC)
Susie Grynol is an accomplished association executive with over 12 years’ experience managing complex industry issues and delivering successful political outcomes.In 2005, Susie launched her career in the association sector, where she rose to Vice-President at two national trade associations, managing federal advocacy issues for engineering firms and retail companies. Susie joined the Hotel Association of Canada as President in the fall of 2016 with a mandate to bolster the Association’s profile, streamline its advocacy objectives, and build winning strategies. She also holds a professional designation in Association Management.
Susie has received multiple awards of recognition for both academic and professional performance. An avid volunteer, Susie served as the 2014 elected President of the Canadian Society of Association Executives National Chapter and she currently sits on the Board of the Government Relations Institute of Canada, Tourism HR Canada, the Bachelor of Hospitality and Tourism Management Program Advisory Committee at Algonquin College, and the University of Guelph Hospitality, Food & Tourism Management Policy Advisory Board.
Keith Henry, President and CEO, Indigenous Tourism Association of Canada (ITAC)
Keith is an international Indigenous cultural tourism leader, receiving Aboriginal/Indigenous recognition as the former CEO for Aboriginal Tourism Association of British Columbia (AtBC). In 2014, the inaugural World Indigenous Tourism Alliance award recognized the work of AtBC and his leadership.
Keith has been spearheading the growth of authentic Indigenous tourism in Canada. He worked to redevelop the national Aboriginal Tourism Association of Canada as elected chair when this organization incorporated in April 2015. That October, he took the full-time role as its CEO.
Keith continues to be recognized across the country as one of the leaders in Indigenous tourism and has led many new initiatives, including contributions to the development of national standards on market readiness and authenticity, cruise industry opportunities, and the national Aboriginal tourism research project on the economic value of Indigenous cultural tourism. He was instrumental in the development of the national Indigenous tourism strategy, The Path Forward 2016-2021, which will focus on increasing Aboriginal market readiness, jobs, and revenues.
Shanna Munro, President and CEO, Restaurants Canada
With a career in the foodservice industry that spans more than 25 years, Shanna has earned a reputation as a dynamic visionary. She won’t hesitate to agitate the status quo to bring the strategic transformations required to gain competitive advantage and secure long-term sustainable growth. She excels at providing financial and strategic guidance to diverse business concerns, engineering economic models, and orchestrating brand plans that impart energy and focus throughout the organization. Dead set on the target, she delivers with passion and resolve.
Shanna brings her talent and stamina to Restaurants Canada, uniting the supply chain for an industry that generates more than $80 billion a year in economic activity, employs 1.2 million Canadians, and serves more than 18 million customers every day. Restaurants Canada’s advocacy efforts provide a platform for the voices of restaurant owners and foodservice operators to be heard.
Ivan White, Tourism Development & Marketing Officer, No’kmaq Village – Flat Bay Band Inc.
As a marketing and economic development professional with over 10 years’ experience, Ian brings diverse knowledge, skills and abilities to the Tourism HR Canada team. His experience with economic development is enhanced by his upbringing within a small Indigenous community in rural Newfoundland, which continues to influence his direction, both personally and professionally. He has continually utilized the study and application of marketing for personal growth and fulfillment.
Ivan has built a career across a variety of roles and industries, mostly with grassroots organizations and small businesses, with a focus on culture and tourism. In these positions, he has embraced manual labour, technical skills, and research-based marketing and communications work. Used to wearing many hats, he sincerely enjoys and thrives in an environment where each day brings new challenges.
As well as being flexible and responsive, he is also creative and patient—particularly when it comes to marketing and tourism. Ian believes in effort and attention to detail, giving all aspects of a project, including the mundane—the due diligence required to achieve total success.
Currently, Ivan is working in Flat Bay, NL, with a heavy focus on tourism and the positive impact that tourism development can have on rural communities. He is thrilled to be involved with Tourism HR Canada and its Board of Directors.
Christine Willow, Partner, Chemistry Consulting
Christine Willow (CMC, RPR) is a partner/owner of Chemistry Consulting Group and GT Hiring Solutions. She is a Certified Management Consultant (CMC), a Registered Professional Recruiter (RPR), and a nationally certified Emerit tourism trainer.
Christine specializes in providing recruitment and consulting services related to operational leadership and human resources issues. She has been a consultant for over 20 years and owner of Chemistry Consulting for the last decade, and leads a team of 130 staff in 7 offices. She is an active member of the Chartered Professionals in Human Resources, BC and the Yukon (CPHR – BC & Yukon) and the Society of Human Resource Management (SHRM), the largest HR professional association in North America.
Philip Mondor, President and CEO, Tourism HR Canada
For more than 25 years, Philip has worked with labour market stakeholders across Canada and abroad including foreign governments, pan-global organizations, Canadian and non-Canadian businesses, and various education and training bodies.
In 2017, Philip was appointed to the Deputy Minister’s Advisory Council, Immigration, Refugees and Citizenship Canada, and he has also been appointed to the newly established Labour Market Information Council set up by the Forum of Labour Market Ministers. Currently, Philip is also an advisory member of the Ted Rogers School of Hospitality and Tourism Management, Ryerson University, and he is a technical advisor to INSSO (International Network of Skills Sector Organizations).
William Pallett, WJ Pallett & Associates
Past Chair of the Board
Prior to establishing his own company, William Pallett was most recently Senior Vice President of People Resources for Delta Hotels and Resorts. Bill was responsible for guiding HR, focusing on training, organization and management development, employee relations, total rewards, health & wellness, and career development. He developed, implemented, and reviewed all human resource initiatives, procedures and policies to reflect Delta’s objective: to be the best employer ‘of choice’ in the Canadian hospitality industry. Bill is an architect of Delta’s highly engaged culture.
Bill has been affiliated with and an ardent supporter of Tourism HR Canada for more than two decades. He served as Chair of the Board for Tourism HR Canada from 2012 to 2018, with a goal of ensuring Canada’s tourism and hospitality talent strategy enables one of the country’s leading sectors to become world class and set the standard by which all other countries will be measured.