How is anticipating guests’ needs considered part of guest service?
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Why would promoting a server intervention program be considered ethical?
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Which of the following activities demonstrates ethical conduct?
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Why is it important to ensure that organizational goals are achievable? To ensure they are:
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What reason may prevent a manager from delegating tasks successfully?
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How can a decision be evaluated?
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What does a Food and Beverage Manager need to understand about the levels of management in order to participate effectively as a team member?
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Guests are often reluctant to complain. What could a Food and Beverage Manager do to address this?
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What is one benefit of handling a guest’s complaint effectively?
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What is another term for ‘net sales’?
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Comparing actual performance to projections is done as part of which of the following administrative activities?
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Monitoring bank procedures would include which one of the following activities?
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What is the purpose of an internal requisition system?
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What is the reason for a Food and Beverage Manager to itemize every ingredient in a menu item?
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What is the purpose of analyzing the sales mix for a menu over specific time periods?
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What marketing term is used to describe a ‘review of organizations with similar products and target markets’?
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What term is used to describe ‘a combination of advertising, personal selling, publicity and sales promotion’?
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What additional information should be provided when submitting marketing ideas to management to aid in developing the marketing plan?
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What activity lays the foundation for developing a promotional plan?
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