As part of several pan-Canadian projects focused on providing Canada’s tourism sector with a continuum of market readiness programming, Tourism HR Canada will be working with Twenty31 and Alphabet Creative to update and enhance its Business Builders series.
Designed for small business owners, Business Builders is part of Tourism HR Canada’s range of training resources for the tourism sector, available under the Emerit® brand. It offers practical tools such as templates and worksheets, along with learning modules on:
- Business planning
- Financial management
- Human resource management
- Marketing
- Sales and service
- Managing operations
This initiative will move the resource to mobile-friendly delivery, as well as adding content and tools for addressing sexual harassment policies and fostering a safe and inclusive workplace—the update will include cultural competencies and highlight best practices.
With 72% of tourism businesses in Canada having fewer than 20 employees, resources to help owner-operators navigate all components of managing a business will ensure they can provide superior service to an increasingly global clientele.
The project kicked off this week and will move into a discovery and consultation stage with operators next week.
Stay tuned to Tourism HR Insider for updates on this entry-to-practice market ready resource.