The accommodations industry, which includes hotels and other lodging operations in Canada, employed over 160,000 people in 2016.
Flexibility is a key reason so many people consider a career in this area—the opportunity to move to different regions and establishments, even different countries, is very attractive, as is the potential for good career growth, especially for those with appropriate training, skills, and experience. Within the accommodations industry are several categories of employees, including:
Front Desk and Guest Services
This is often the most visible department of a property, where guests typically have the first personal contact. Individuals can be employed in reservations, guest services, or front desk reception.
Administrative staff work in all aspects of accommodations, including management, human resources, finances, purchasing, sales, and marketing.
Fitness is a newer area of the accommodations sector, and positions are often available for those skilled in using gym equipment and in training others how to use it.
Maintenance and Housekeeping
Maintenance and housekeeping are essential departments in any property. While those working in these departments typically have little direct contact with guests, their services have a significant impact on guest satisfaction and consequently on sales results.