Which workplace document contains information about the hotel facilities a housekeeping room attendant is allowed to access?

Correct! Wrong!

What is the best way for a housekeeping room attendant to handle a gratuity given to her as she is leaving the room?

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Ann, a housekeeping room attendant, arrives just in time to put away her belongings and rushes to get organized for her shift. She willingly accepts a change in duties that her supervisor tells her about, asking for clarity on one of the tasks. What aspect of Ann’s professionalism needs improvement in this scenario?

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What is the best way to respond to guest questions if unsure of the answer?

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What procedure involves determining the availability of an item, delivering it to the guest room and recording the return of the item?

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What should a Housekeeping Room Attendant ensure before lending requested items to guests?

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What procedure involves listening attentively, not blaming others and identifying possible solutions?

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What do problems with the cleanliness of guest rooms, inadequate supplies and malfunctioning equipment have in common?

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What is the reason for referring individuals to the front desk if they request information about guests?

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What is the term for the locked room in which supplies required for cleaning rooms is kept?

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What is the definition of blocked rooms?

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What is the term for a security lock that can only be used from inside the guest room?

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What is the definition of front-of-house?

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What is the definition of turn-down service?

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What does the acronym WHMIS stand for?

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What kind of information is contained in Material Safety Data Sheets?

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Which guidelines outline how to dilute products?

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Which system contains these three components; a labelling system, MSDS and an employee education program?

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What is the potential hazard identified on controlled products by the symbol featuring a skull and cross bones?

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What is the potential hazard identified on controlled products by the symbol showing a hand and bar being damaged by a liquid?

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What is the potential hazard identified on controlled products by the symbol showing a fire?

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Which is the best response for a Housekeeping Room Attendant in case of a fire?

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How can a Housekeeping Room Attendant be prepared for emergencies?

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question24 - Display Name: Which one of the following actions would be most appropriate for a housekeeping room attendant to take in response to two guests fighting in the hall?

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A housekeeping room attendant needs to leave a guest room she is cleaning for a few moments. What should she do to maintain security?

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What is the proper action to take if guests are found to be staying in a room that should be vacant?

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What should a housekeeping room attendant do if a guest asks to see a room that is different than his own?

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What is one task that is generally done when beginning a housekeeping shift, but not when ending it?

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A housekeeping room attendant notices some bathroom tiles are cracked while cleaning a room. How should she report the problem?

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Which of the following will be completed when stocking the linen room?

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When cleaning a guest room, it would be most appropriate to use industrial-strength gloves for which one of the following tasks?

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Which one of the following scenarios about the use of sponges and rags is NOT correct?

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What is one instruction about a foam nozzle that should be followed when re-filling it?

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A push mop is best suited for cleaning which one of the following surfaces?

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What type of brush would be best for cleaning the hinges on a door?

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What is the purpose of labelling buckets when cleaning guest rooms?

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What is the proper way to get rid of small items, such as pins or twist ties, found on the carpet?

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The vacuum cleaner attachment called the crevice tool is most appropriate to use to clean which of the following surfaces or areas?

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What should a housekeeping room attendant do if there is a do not disturb sign on the door of a guest room that needs to be cleaned?

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What should a housekeeping room attendant do if a guest is in the bathroom with the door closed when she enters the guest room?

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Which of the following items can be removed from a guest’s stay-over room when it is being cleaned?

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While cleaning a check-out room that a guest vacated earlier in the day, a housekeeping room attendant finds a gold ring under the bed. What should the housekeeping room attendant do?

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Which one of the following pieces of equipment in a guest’s room should be disinfected after the guest has checked out?

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Where should an unsoiled bedspread that has just been stripped from a bed, be placed?

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What should be done with stained linens that have just been stripped from a bed?

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