Heritage Interpreter - Tourism HR Canada

Which of the following is a true statement about interpretation?

Interpretation is a science that can be taught.

Interpretation is an interactive dynamic process.

Interpretation is the break down of a whole into its parts.

Interpretation is the delivery of factual information.

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A theme walk is an example of what type of personal interpretation?

Interpretive station.

Outreach.

Roving.

Tour route.

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A heritage interpreter dressed as a character from an 1870's village would be providing which of the following type of interpretation?

Demonstration.

Living history.

Cultural interpretation.

Performing arts.

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Which of the following is the best reason that a heritage interpreter should incorporate a variety of learning styles into program delivery?

It can appeal to those participants who prefer to learn on their own.

It creates a more enjoyable program for the interpreter to present.

More extensive and detailed information can be provided.

There is a potential to attract and interest more participants.

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Why is it important to include someone in a presentation who has a direct relationship to the subject?

Encourages participants to ask questions.

Validates program delivery method.

Authenticates interpretation.

Confirms organization's mandate and objectives.

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Why is it important to know the sources of information used in an interpretive program?

To personalize the program.

To increase curiosity and enjoyment.

To keep information current.

To provide a reference for evaluation.

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Which of the following is an important aspect of being a team member?

Accept and provide constructive feedback.

Assume the role of leader whenever possible.

Speak only after others have expressed their opinion.

Provide criticism when warranted.

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Which of the following is an action a heritage interpreter can take to be proactive about managing his own stress?

Prepare contingency plans.

Arrange for periodic stress leave.

Delegate handling of personal emergencies.

Stay late to ensure all duties are completed on time.

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Why is it important to read current, relevant publications and attend workshops?

To upgrade a person’s skills and knowledge.

To enhance morale and team spirit.

To encourage participant responsiveness.

To foster community involvement.

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History and policies are components of what a heritage interpreter should know about which of the following?

Organization.

Program structure.

Heritage development.

Cultural programs.

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Participating in public relations activities and responding to enquiries are aspects of which of the following?

Advertising plan.

Product development.

Administrative tasks.

Updating skills and knowledge.

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Which of the following terms means to ‘maintain equilibrium between the environment, social impacts and the economy’?

Synergy.

Sustainability.

Stewardship.

Ecotourism.

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While leading a group of participants on a walking tour through a wooded area, a heritage interpreter in a nature reserve finds a previously unknown artifact. Which of the following is the most appropriate course of action?

He should not disturb or remove the artifact but report its location.

He should pick up the artifact gently and transport it to his supervisor.

He should pick up the artifact, show it to the tour group, and then replace it

The action taken is dependent on the value of the artifact.

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Parking by-laws and event permits fall under which jurisdiction?

Federal.

National.

Provincial/Territorial.

Municipal.

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Which of the following is the most important consideration when selecting a subject area for a new program?

To measure objectives empirically.

To match participant demographics.

To deliver the information effectively.

To fulfill the organization’s mandate.

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An interpretive program involves a hike on trails through a mountain pass. Unseasonable weather has made some of the trails unfit for foot traffic. How can the heritage interpreter reduce the safety risk to participants?

Eliminate the trail hike from the program.

Reduce the amount of time spent on the trail.

Select a trail that is in better shape.

Warn participants of the need to be careful.

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Why is it important to diversify the methods used in program delivery?

To ensure accuracy of presentation.

To eliminate the need for a contingency plan.

To accommodate a range of learning styles.

To create synergy among participants.

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Which of the following is an example of natural knowledge?

Hunting techniques.

Biological relationships.

Traditional medicine.

Recreational areas.

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The process of verbal and non-verbal interaction for the purpose of exchanging information is a definition for which of the following terms?

Learning.

Communication.

Program delivery.

Program evaluation.

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What are rate of speech, pitch and intonation all aspects of?

Oral tradition.

Extra-verbal communication.

Non-verbal communication.

Non-personal interpretation.

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Within the sender-message-receiver communication process, what must the sender provide to successfully complete the process?

Feedback.

Message.

Context.

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What type of questions limit answers to short responses such as 'yes' or 'no'?

Probing.

Open-ended.

Closed-ended.

Mirror.

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Which of the following actions is appropriate during program delivery?

Exaggerating information.

Using local, colourful language.

Expressing negative opinions.

Discussing personal issues.

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Which of the following are guidelines for program delivery?

Express personal opinions.

Use industry terms and jargon.

Define acronyms when used.

Sensationalize current topics.

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Which of the following is a guideline for effective writing?

Have someone else proofread document.

Maintain a formal writing style.

Use consistent language for all audiences.

Use technical vocabulary.

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Which of the following is a principle of graphic design that applies to non-personal interpretation?

Balance the amount of text and graphics.

Include a variety of finishes and textures.

Attract attention by using dark colours.

Avoid using images and text together.

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At the beginning of a program, an intepreter talks to the group leader and asks participants about their time restrictions. What will this information help the interpreter to do?

Focus the attention of the group on the program.

Determine the participants' needs and expectations.

Enhance the participants’ experience and understanding.

Encourage the group to achieve self-actualization

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Talking to group leaders or teachers and determining participants' time restrictions are ways to accomplish which of the following?

Ensure knowledgeable communication transfer.

Determine participants' needs and expectations.

Enhance experience and understanding.

Develop a summative evaluation.

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What is it important to do when handling a complaint?

Assume responsibility for complaint.

Offer compensation to participant.

Explain limitations of organization.

Focus on the issue, not personality.

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Which of the following is a situation open to misinterpretation that a heritage interpreter should avoid?

Delivering a program to a group of children with a chaperone.

Flirting with a participant during program delivery.

Smiling too much while delivering a program.

Providing physical assistance to older adults when asked.

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Which of the following is part of adhering to safety and security procedures?

Applying basic learning principles.

Identifying the effects of tourism on the environment.

Promoting stewardship amongst co-workers.

Identifying emergency calling numbers in the area.

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Which of the following is the best course of action when dealing with on-going verbal abuse from a participant while delivering a program?

Attempt to handle the situation without ruining the experience for others.

Ignore the disruption since it will probably resolve itself.

Make use of law enforcement resources if they are readily available.

Suspend the program immediately at the first sign of undesirable behaviour.

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Which of the following should a heritage interpreter NOT do when assisting a sick or injured participant?

Ask the group to remain calm.

Make arrangements for the personal belongings.

Accompany the participant.

Administer medication or remedies.

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A heritage interpreter is delivering a program when a fire alarm rings. What critical thing should the interpreter do?

Document the cause of the fire.

Wait for verification of a fire.

Protect the organization’s assets.

Stay calm while evacuating the area.

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