Results

State of the Industry Snapshots
Over the past three years, Tourism HR Canada’s research team has been closely monitoring and studying the shifting dynamics of the tourism workforce as the sector continues its post-COVID recovery.

Pulling Together: The Productivity and Skills Agenda
Tourism HR Canada has tracked the tourism workforce’s post-COVID recovery through surveys, focus groups, and data analysis. This report highlights key themes and offers recommendations for policymakers, businesses, and future research.

Workplace Culture and Compensation: Insights from Operators
This report examines tourism operators’ compensation decisions over the three years leading up to 2024, influenced by the pandemic and labour market changes. While some businesses revamped offerings, others focused on survival, with every tourism business impacted by these challenges.

Labour Demand and Supply Analysis
This study dives into Canada’s tourism labour market, revealing projections of supply and demand across regions and industries. It explores the impacts of labour shortages, including revenue loss and reliance on immigration, while offering insights into retention and employment scenarios.

Service Quality Perceptions
Tourism HR Canada partnered with Skift Advisory (formerly Twenty31), a globally recognized market research firm with a deep expertise in tourism, to collect some perceptual information about how visitors think about service standards in Canadian tourism.

The Future of Canada’s Tourism Sector
This study dives into Canada’s tourism labour market, revealing projections of supply and demand across regions and industries. It explores the impacts of labour shortages, including revenue loss and reliance on immigration, while offering insights into retention and employment scenarios.

Business Intelligence Survey Report
Access the results of a series of business intelligence surveys assessing labour market needs resulting from the pandemic, as well as gathering information to help support recovery.

Business Intelligence Survey Labour Market Information (Wave 5)
In 2024, the Canadian tourism sector is showing more stability after a tumultuous 3+ years since the COVID-19 pandemic. Funded by ESDC, the LMI initiative’s final of five survey waves assesses labour market needs and tracks trends to support the sector’s recovery through 2024.

Creating Mentally Healthy Workplaces
Understand where workplace mental health and psychological safety currently stand, and the direction that the sector must take to ensure that tourism remains an employment destination of choice.

Creating Mentally Healthy Workplaces
Tourism HR Canada partnered with WorkInsights to survey tourism employees on workplace mental health and psychological safety, aiming to assess the current state and determine the steps needed to make tourism a top employment destination.

Perceptions of Tourism as a Place of Employment in Canada
What are Canadians’ attitudes and beliefs about working in tourism?

Perceptions of Tourism as a Place of Employment – General Population Survey 2024
The COVID-19 pandemic caused Canadian tourism to lose nearly 1 million jobs, creating job market instability that likely made some Canadians hesitant to pursue or continue careers in tourism, affecting the sector’s appeal as a long-term career choice. This 2024 perception survey explores Canadians’ perceptions of tourism as a career path, marking the final of three annual surveys running through 2024.