Reframing Relationships

By Joe Baker, Tourism HR Canada Board Member This article was originally published in STAY Magazine. I was born into Canada’s hospitality industry. My grandfather was a hotelier and restaurateur.  He owned and operated hotels and restaurants in Vancouver, B.C.,…

A Blueprint for Workforce Recovery

Workforce in Disarray COVID-19 has caused significant disruption to the tourism labour market, much greater than the economy overall. Many workers are not going to return to jobs once they are restored, causing some of the greatest labour shortages ever…

Post COVID: Profound Workforce Changes Expected

More than One Million Jobs at Stake We’re into week seven and we still don’t understand the full extent of the pandemic. Tourism has been hit hard, with severe implications on the critical summer tourist season. Not all economic sectors…

12 Practical, Insightful Ways to Find and Keep Workers in a Tight Labour Market

As the competition for staff increases amidst a tightening labour market, employers are looking for novel and creative solutions to attract and retain top talent. Job seekers, meanwhile, are looking for a more rounded work experience—a workplace that aligns with…

See You in September? Strategies for Staffing the Shoulder Seasons

While many tourism businesses operate year-round, others are seasonal by nature of what they offer: golf courses, ski resorts, beachside cafés, ice hotels. Entire communities can double in size over the summer or winter as visitors descend to enjoy the…

Building Stronger Communities: Immigration Pilots Present Opportunity for Collaboration

With record low unemployment rates, labour shortages are being widely felt across Canada, impacting businesses in multiple sectors and escalating competition for workers. Programming designed to attract workers to a specific industry unrelated to tourism may appear to offer solutions…

Living Water Resorts “Humbled” to Receive Tourism HR Canada’s Distinguished HR Service Award

Tourism HR Canada is delighted to honour a leader in positive human resource practices. Living Water Resorts accepted our Distinguished HR Service Award, presented as part of Canada’s Tourism Week. The Collingwood, Ontario, property has a long history of valuing…

Employer of Choice: Using Business Awards Programs to Attract Job Seekers

Adapted from Chemistry Consulting Canada’s tourism sector is now in its tenth-straight year of a lower employment rate than the total Canadian economy. While this news is great for job seekers, it has created significant recruitment challenges for many tourism…

Tourism’s Vital Role in Ending Human Trafficking

Recent headlines and advocacy efforts have raised public awareness of the issue of human trafficking in Canada. These much-needed messages are shining a light on a problem that is more pervasive than most would realize. Statistics Canada states there were…

Showcasing Canada as an Open, Welcoming Destination

Strong Cross-Canada Demand for LGBT+ Inclusion Training As part of the Government of Canada’s commitment to ensuring Canada is an inclusive travel destination, CGLCC, Canada’s LGBT+ Chamber of Commerce, in partnership with Tourism HR Canada, conducted 13 LGBT+ Inclusion Training…

Free Training Enhances Canada’s Leadership as an Open and Inclusive LGBT+ Travel Destination

Tourism HR Canada and the Canadian Gay & Lesbian Chamber of Commerce are proud to announce a series of diversity training workshops for anyone working in tourism. Canada’s international reputation as a welcoming and diverse destination attracts many LGBT+ travellers,…

Tourism’s Advantage: The Human Factor

Thinking about the future of work, particularly the fragility of many jobs and professions as they are usurped by technology and automation, can be a sobering exercise. While technological advances continue to make our lives easier and more convenient, the…