With a record summer tourism season now in the books, how do we continue growing a skilled workforce to meet the rising demand for exceptional experiences? Whether it’s a frontline worker welcoming guests or a seasoned manager guiding a team, ongoing professional development is essential to staying competitive. That’s where Emerit eLearning comes in.
Developed by Tourism HR Canada, Emerit offers industry-vetted online training that helps workers build practical, job-ready skills—all while giving businesses a reliable way to strengthen service quality and retention.
Why Emerit?
1. Flexible training for busy lives
Emerit’s eLearning courses are fully online and self-paced, making it easy for individuals to upskill around work schedules, seasonal demands, or personal commitments.
“The course refreshed my knowledge and gave me a lot of new and very useful information.”
Emerit Line Cook Learner
2. Built on national standards
Every course is developed using National Occupational Standards. Created with input from industry professionals across Canada, they ensure learners aren’t just studying theory—they’re gaining the exact skills the industry needs today.
“The scenarios were realistic and made the learning practical. I appreciate the clear structure and useful content.”
Emerit Front Desk Agent Learner
3. Recognition that boosts careers
Emerit offers several options to enhance a résumé. Learners can acquire a Certificate of Achievement for completing an Emerit course. The Work-Ready credential recognizes individuals who’ve gained the essential skills to launch their careers. Plus, professionals can choose from Emerit’s nationally recognized certification programs. These credentials help tourism professionals stand out to employers and take meaningful steps forward in their careers.
“I am sure that this course helps me a lot in finding a good job and build my future career.”
Emerit Workplace Essentials Learner
4. Training that supports strong, inclusive workplaces
Emerit’s course catalogue extends beyond occupation-specific knowledge. It includes training on leadership, inclusion, customer service, and safety—areas that contribute directly to healthier, more resilient tourism teams and offer learners skills they can use wherever their careers lead.
“Examples from the characters were very helpful and made the course more interesting.”
Emerit Workplace Essentials Learner
5. A smart investment for employers
For tourism organizations, Emerit eLearning is a cost-effective way to build a more skilled, confident workforce. Better training leads to higher productivity, improved guest satisfaction, and stronger staff retention—three pillars of a thriving tourism sector.
“The course provides detailed information and explains how to handle different situations with examples. Overall, it was an excellent learning experience.”
Emerit Supervisor Learner
Who Can Benefit from Emerit eLearning?
Emerit eLearning is ideal for:
- Tourism operators—including hospitality, culinary, and events—looking to onboard or develop employees
- Students and newcomers preparing to enter the industry
- Individuals seeking to upskill, reskill, or advance their careers
From customer service excellence to supervisory leadership, there’s a course for every stage of a tourism career.
Strengthening Tourism Together
A skilled workforce is central to creating memorable visitor experiences—and to keeping Canada’s tourism sector competitive. Let’s build the talent foundation our industry needs to continue growing.
Discover the full range of Emerit eLearning programs at Emerit.ca and take the next step toward a stronger, more skilled tourism workforce.
Reminder: For a limited time, the Belong: Accessible Tourism Workplaces course is free of charge! With modules for every level of your team, access interactive lessons, real-world examples, tools, and resources to better understand disability and accessibility inclusion in the workplace.