Business Builders: Restarting Tourism with Confidence

Tourism HR Canada has long led the way in offering innovative, industry-vetted training and small business resources for Canada’s tourism operators, workers, and students. As our hard-hit industry sees a glimmer of hope for reopening, access to skills development will be vital to welcoming back visitors with world-class customer service and unique experiences.

Coming next month: a full update to one of its core Emerit brand of tools, Business Builders.

This refreshed online resource will help support small and medium-sized businesses as they look to develop strategies to prepare for the restarting and recovery of the tourism and hospitality economy—and beyond.

Business Builders is an exceptional business-in-a-box start-up kit. The modules will walk owners, operators, and entrepreneurs step-by-step through all the business processes and tasks needed to set up a smooth operation.

Business Builders is divided into nine separate modules:

  1. Introduction, including Top 10 Things to Know About Running a Tourism Business
  2. The Industry
  3. Getting Started, including Feasibility of Starting a Business and Creating a Business Plan
  4. Creating Your Product
  5. Financial Management
  6. Staffing Matters
  7. Marketing
  8. The Customer
  9. Managing Operations

As self-directed resource guides, these modules will help business owners and operators to review their current planning and management practices. Entrepreneurs planning to launch a new tourism operation can work through the series to prepare a solid business plan and learn how to successfully run a tourism business – from start-up planning to day-to day operations.

While many areas of Canada continue to face challenges and restrictions because of COVID, there are signs of recovery as the vaccine rollout ramps up. Pent-up demand for tourism and hospitality products and services will result in an influx of visitors and locals seeking new experiences. Business Builders can help with launching a start-up or revamping an existing offering to meet this demand with confidence.

Watch Tourism HR Insider for the launch of Business Builders in April—and in the meantime, be sure to visit TourismRecovery.ca for a practical, no-cost web program designed to help tourism operators confidently build a resilient workforce and rebound from COVID-19.