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Canadian Travellers Share Views on Hotel Staff and Service

Tourism HR Canada recently commissioned a series of questions as part of the Hotel Association of Canada’s travel intentions survey. This was an online survey of 1527 Canadians who stayed in a hotel in Canada in 2017. We were interested in Canadians’ thoughts on: The importance of service Whether service quality had increased or decreased […]

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Groundbreaking Work on Tourism Labour Market Intelligence

In this, the third installment of “milestone” articles we’re publishing to celebrate our 25th anniversary, we shine the spotlight on the origins of our research and labour market work, specifically the development of the national Total Tourism Sector Employment report. When Tourism HR Canada released the inaugural Total Tourism Sector Employment report in 1998, it

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New Online Tool Simplifies and Customizes Labour Market Research

Designed to improve access to tourism labour market information, the newly launched Rapid reSearch allows anyone to search several of Tourism HR Canada’s labour market datasets using a simple interface. For many years, Tourism HR Canada has acquired customized tabulations of datasets. This has provided us with a full picture of the tourism labour market

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Unpacking 12 New Strategies to Help Tourism Employers Address Labour Shortages

Tourism operators are finding it increasingly difficult to recruit and retain workers. Over the past 17 years, 100,000 jobs were unfilled. These were advertised positions for which tourism employers were unable to find workers, and despite demand, business expansions never occurred because they lacked the workers to deliver on the services. These vacancies accounted for

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Canadian Tourism Employment Monthly Snapshot – February 2018

(seasonally unadjusted) In February 2018, the unemployment rate1 in the tourism sector was at 5.6%, which is 0.9 percentage points lower than the rate reported in February 2017, and the same as the previous month (January 2018) when the unemployment rate stood at 5.6%. At 5.6%, tourism’s unemployment rate was well below Canada’s seasonally unadjusted

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Recognizing Our Professionals

This is the second in our series of “milestone” articles we will be publishing throughout 2018 to celebrate 25 years of coordinating, facilitating, and enabling innovative programs and services for the tourism sector. Tourism HR Canada and its partners have proudly developed a professional certification model that is second only to apprenticeship when it comes

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Addressing the Persistent and Critical Shortage of Skilled Labour

On March 7th and 8th, Tourism HR Canada hosted its annual Labour Market Forum, with over 60 representatives from government, business, education, and national, provincial and regional tourism industry associations. The two-day event provided an opportunity to discuss labour market issues for all those with a stake in growing Canada’s tourism sector. Participants shared ideas

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