HR Practices

Tourism HR Canada and the Canadian Gay & Lesbian Chamber of Commerce are proud to announce a series of diversity training workshops for anyone working in tourism. Canada’s international reputation as a welcoming and diverse destination attracts many LGBT+ travellers, who represent a global market of US$200 billion annually. Businesses that establish themselves as inclusive […]

Thinking about the future of work, particularly the fragility of many jobs and professions as they are usurped by technology and automation, can be a sobering exercise. While technological advances continue to make our lives easier and more convenient, the often-unintended consequences of these innovations continue to mount, marginalizing work done by humans. While this

Tourism HR Canada is delighted to honour Ian Cheverie, Guest Experience Manager & Concierge at The Great George Hotel in Charlottetown, PEI. Ian accepted the Tourism Employee of the Year Award at the Tourism Industry Association of Canada’s Tourism Congress. The award recognizes a frontline professional whose leadership, dedication, and high quality of service exemplify

In recent years, the federal government has intensified Canada’s efforts to be a world-leading study destination. According to the Government of Canada’s International Education Strategy and Immigration, Refugees and Citizenship Canada’s (IRCC) Growing Canada’s Economic Future, international education plays an important role in the globalization of the Canadian economy, allowing it to thrive in a

The Tourism HR Canada team participated in the Tourism Industry Association of Nova Scotia (TIANS) Tourism Summit, held at Halifax’s The Westin Nova Scotian from November 25 to 27. This year’s event, under the theme Making the Connection, covered a range of key and emerging topics impacting tourism stakeholders. Among these: technological disruption, making tourism

Indigenous tourism is a job creator and nation builder. It has distinct characteristics, with an emphasis on heritage and culture, and aims to improve social and economic circumstances. Market- and export-ready Indigenous tourism experiences are authentic; they aim to preserve and strengthen traditions, customs, and culture and to improve people’s understanding of Indigenous history. Tourism

Another summer tourist season has wrapped up across Canada—one of the most successful in recent memory. A strong global economy coupled with international visitors avoiding the political turmoil in the United States resulted in a boom in both international and domestic tourists exploring Canada’s plethora of sights and activities. For most tourism employers, the ritual

The Canadian tourism sector continues to face a critical shortage of labour, with projections forecasting worsening conditions if the status quo remains unchanged. If more workers cannot be attracted to the sector, it risks losing its competitive edge as businesses cannot meet demand, service quality diminishes…and tourists go elsewhere. This information will come as no

With competition for labour intensifying, tourism employers are positioning themselves as desirable places to work and, relatedly, boosting the image of tourism employment as a whole. Marketing campaigns that seek to build an employer’s brand have been highlighting innovative HR practices and unique benefits, which help pique the interest of those who may never have

It’s an uphill battle. Ask most people what they think about tourism and hospitality jobs and you’ll likely hear about dead-end, low-paying, low-skilled work that serves only to pay the bills until something better comes along. This impression has been fostered across Canada for years, by everyone from parents, teachers, and guidance counsellors to politicians