{"id":46379,"date":"2025-07-03T14:08:09","date_gmt":"2025-07-03T14:08:09","guid":{"rendered":"https:\/\/tourismhr.ca\/informations-sur-le-marche-du-travail\/les-perceptions-visent-la-qualite-des-services\/"},"modified":"2025-07-30T21:15:42","modified_gmt":"2025-07-30T21:15:42","slug":"attentes-en-matiere-de-prestation-de-services","status":"publish","type":"page","link":"https:\/\/tourismhr.ca\/fr\/informations-sur-le-marche-du-travail\/attentes-en-matiere-de-prestation-de-services\/","title":{"rendered":"Les perceptions visent la qualit\u00e9 des services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"46379\" class=\"elementor elementor-46379 elementor-43652\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-510e320 e-con-full e-flex e-con e-parent\" data-id=\"510e320\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b0b5493 e-flex e-con-boxed e-con e-child\" data-id=\"b0b5493\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-079515c e-con-full e-flex e-con e-child\" data-id=\"079515c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59020fd elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"59020fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"breadcrumbs\"><span><span><a href=\"https:\/\/tourismhr.ca\/fr\/accueil\/\">Accueil<\/a><\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e381b17 elementor-widget elementor-widget-heading\" data-id=\"e381b17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les perceptions visent la qualit\u00e9 des services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb13aea elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"eb13aea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c254351 e-con-full e-flex e-con e-parent\" data-id=\"c254351\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-45400a5 e-flex e-con-boxed e-con e-child\" data-id=\"45400a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b71c05 e-con-full e-flex e-con e-child\" data-id=\"7b71c05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4da5232 link-styled elementor-widget elementor-widget-text-editor\" data-id=\"4da5232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>RH Tourisme Canada s\u2019est associ\u00e9 \u00e0 Skift Advisory (anciennement Twenty31), une firme d\u2019\u00e9tude de march\u00e9 reconnue mondialement et poss\u00e9dant une grande expertise dans le domaine du tourisme, pour recueillir des informations perceptuelles sur la fa\u00e7on dont les visiteurs jugent les normes de service dans le domaine du tourisme au Canada.<\/p><p>Cette \u00e9tude a comport\u00e9 deux phases :<\/p><ol><li>Une enqu\u00eate\u00a0<strong>nationale<\/strong>\u00a0a \u00e9t\u00e9 men\u00e9e \u00e0 la fin de l\u2019ann\u00e9e 2023 aupr\u00e8s des Canadiens qui avaient voyag\u00e9 au Canada au cours des deux derni\u00e8res ann\u00e9es ou qui avaient l\u2019intention de voyager au Canada au cours de l\u2019ann\u00e9e suivante;<\/li><li>Une enqu\u00eate <strong>internationale<\/strong>\u00a0a \u00e9t\u00e9 men\u00e9e en septembre 2024 aupr\u00e8s de consommateurs de voyages en Australie, en France, en Allemagne, en Inde et au Royaume-Uni qui avaient voyag\u00e9 \u00e0 l\u2019\u00e9tranger pour des vacances au cours des deux derni\u00e8res ann\u00e9es, ou qui avaient l\u2019intention de voyager \u00e0 l\u2019\u00e9tranger pour des vacances au cours des deux prochaines ann\u00e9es.<\/li><\/ol><p>Le rapport national a \u00e9t\u00e9 publi\u00e9 au d\u00e9but de l\u2019ann\u00e9e, accompagn\u00e9 d\u2019un\u00a0<a href=\"https:\/\/tourismhr.ca\/expectations-of-tourism-service-quality\/\">bref article<\/a>\u00a0(disponible en anglais seulement) pr\u00e9sentant certaines des principales conclusions concernant les attentes en mati\u00e8re de qualit\u00e9 de service et ce que cela signifie par rapport au niveau de comp\u00e9tences de la main-d\u2019\u0153uvre touristique canadienne.<\/p><p>Il nous fait maintenant plaisir de partager le rapport international, qui compare les r\u00e9ponses des diff\u00e9rents march\u00e9s \u00e9metteurs. Les donn\u00e9es ayant \u00e9t\u00e9 structur\u00e9es de mani\u00e8re l\u00e9g\u00e8rement diff\u00e9rente, l\u2019analyse pr\u00e9sente quelques modifications par rapport au rapport national. Nous avons toutefois tent\u00e9 de produire une analyse comparable en termes de niveau de comp\u00e9tence anticip\u00e9. Un autre <a href=\"https:\/\/tourismhr.ca\/international-travellers-service-expectations\/\">court article de discussion<\/a>\u00a0(aussi disponible en anglais seulement) aborde cette question et nous publierons prochainement une comparaison des deux enqu\u00eates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bca8d11 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"bca8d11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/tourismhr.ca\/fr\/informations-sur-le-marche-du-travail\/reports-dashboard\/download-form\/?wpf4361_7=https:\/\/tourismhr.ca\/fr\/report\/enquete-menee-aupres-des-voyageurs-canadiens\/&#038;wpf4361_11=Enqu\u00eate%20men\u00e9e%20aupr\u00e8s%20des%20voyageurs%20canadiens&#038;wpf4361_14=\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger le sondage aupr\u00e8s des consommateurs de voyages canadiens <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be0e61e elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"be0e61e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/tourismhr.ca\/fr\/informations-sur-le-marche-du-travail\/reports-dashboard\/download-form\/?wpf4361_7=https:\/\/tourismhr.ca\/fr\/report\/perspectives-de-voyageurs-internationaux-attentes-en-matiere-de-services-facteurs-de-decision-et-preferences-en-matiere-de-services-de-qualite-superieure\/&#038;wpf4361_11=Perspectives%20de%20voyageurs%20internationaux%20:%20Attentes%20en%20mati\u00e8re%20de%20services,%20facteurs%20de%20d\u00e9cision%20et%20pr\u00e9f\u00e9rences%20en%20mati\u00e8re%20de%20services%20de%20qualit\u00e9%20sup\u00e9rieure&#038;wpf4361_14=\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger le sondage aupr\u00e8s des consommateurs de voyages dans les pays \u00e9metteurs <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0928540 e-con-full e-flex e-con e-child\" data-id=\"0928540\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59c26ae elementor-widget elementor-widget-image\" data-id=\"59c26ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/tourismhr.ca\/wp-content\/uploads\/2025\/07\/Enquete_menee_aupres_des_voyageurs_canadiens_2024_pages-to-jpg-0001-1024x576-1.jpg\" class=\"attachment-large size-large wp-image-47311\" alt=\"Enquete menee aupres des voyageurs canadiens 2024\" srcset=\"https:\/\/tourismhr.ca\/wp-content\/uploads\/2025\/07\/Enquete_menee_aupres_des_voyageurs_canadiens_2024_pages-to-jpg-0001-1024x576-1.jpg 1024w, https:\/\/tourismhr.ca\/wp-content\/uploads\/2025\/07\/Enquete_menee_aupres_des_voyageurs_canadiens_2024_pages-to-jpg-0001-1024x576-1-300x169.jpg 300w, https:\/\/tourismhr.ca\/wp-content\/uploads\/2025\/07\/Enquete_menee_aupres_des_voyageurs_canadiens_2024_pages-to-jpg-0001-1024x576-1-768x432.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fdd518 elementor-widget elementor-widget-image\" data-id=\"8fdd518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"575\" src=\"https:\/\/tourismhr.ca\/wp-content\/uploads\/2025\/07\/2024-11-28-14_50_53-Perspectives_de_voyageurs_internationaux-Attentes_en_matiere_de_services.pdf-A-1024x575-1.png\" class=\"attachment-large size-large wp-image-47313\" alt=\"Perspectives de voyageurs internationaux Attentes en matiere de services\" srcset=\"https:\/\/tourismhr.ca\/wp-content\/uploads\/2025\/07\/2024-11-28-14_50_53-Perspectives_de_voyageurs_internationaux-Attentes_en_matiere_de_services.pdf-A-1024x575-1.png 1024w, https:\/\/tourismhr.ca\/wp-content\/uploads\/2025\/07\/2024-11-28-14_50_53-Perspectives_de_voyageurs_internationaux-Attentes_en_matiere_de_services.pdf-A-1024x575-1-300x168.png 300w, https:\/\/tourismhr.ca\/wp-content\/uploads\/2025\/07\/2024-11-28-14_50_53-Perspectives_de_voyageurs_internationaux-Attentes_en_matiere_de_services.pdf-A-1024x575-1-768x431.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9bf4bee e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"9bf4bee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d8e83c6 e-flex e-con-boxed e-con e-child\" data-id=\"d8e83c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48fad89 link-styled elementor-widget elementor-widget-text-editor\" data-id=\"48fad89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you\u2019re interested in the previous iteration of this study\u2014conducted in 2022 in partnership with Twenty31, and focused on pandemic disruptions to service delivery\u2014click the button below.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba98c7 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"4ba98c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/tourismhr.ca\/labour-market-information\/lmi-dashboard\/download-form\/?wpf4361_7=https:\/\/tourismhr.ca\/report\/tourism-hr-canada-a-global-survey-on-perspectives-of-service-delivery-and-traveller-priorities\/&#038;wpf4361_11=Tourism%20HR%20Canada:%20A%20Global%20Survey%20on%20Perspectives%20of%20Service%20Delivery%20and%20Traveller%20Priorities&#038;wpf4361_14=\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the 2022 Global Survey on Perspectives of Service Delivery and Traveller Priorities report<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RH Tourisme Canada s\u2019est associ\u00e9 \u00e0 Skift Advisory (anciennement Twenty31), une firme d\u2019\u00e9tude de march\u00e9 reconnue mondialement et poss\u00e9dant une grande expertise dans le domaine du tourisme, pour recueillir des informations perceptuelles sur la fa\u00e7on dont les visiteurs jugent les&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":46361,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-46379","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les perceptions visent la qualit\u00e9 des services - Tourism HR Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tourismhr.ca\/fr\/informations-sur-le-marche-du-travail\/attentes-en-matiere-de-prestation-de-services\/\" \/>\n<meta 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