Bartender or Food and Beverage Server

To provide a guest with a Cognac that has been aged for 6½ years, a server/bartender would order a cognac from which of the following categories?

V.S.

V.S.O.P

X.O.

X.O.P.

Correct! Wrong!

What responsibilities does a server/bartender have when answering telephone calls?

Reassure the guest that this happens all the time and that a supervisor will be notified

Allow the guest to express concerns while confirming understanding of the problem

Admit that the problem is someone else’s fault and give the guest a discount

Maintain distance from situation and immediately request a supervisors assistance

Correct! Wrong!

A guest is angry and using foul language. What would a server/bartender do first to handle this situation?

Please select 2 correct answers

Refuse to serve the guest until they behave

Ask the guest to leave establishment

Ask the guest politely to stop being disruptive

Contact security for assistance with the guest

Correct! Wrong!

When brandy is added to a wine to sweeten it or increase the alcohol content, what is the resulting wine known as?

Aromatized

Fortified

Vinified

Vintage

Correct! Wrong!

Which of the following liquors could be flavoured by exposing vapors to juniper berries?

Gin

Tequila

Vodka

Whisky

Correct! Wrong!

What are suggesting solutions to problems, ordering supplies in advance, being loyal to the establishment and helping out where necessary a part of?

Delegating responsibilities

Being an effective team member

Empowering team members

Communicating effectively

Correct! Wrong!

A guest requests a ‘Doux’ Champagne. What sweetness level of Champagne is he looking for?

Medium sweet

Off dry

Very dry

Very sweet

Correct! Wrong!

Which of the following are examples of table wines?

Chablis and Burgundy

Champagne and sparkling wines

Vermouth and blush

Port and sherry

Correct! Wrong!

Which of the following are the most important details to record after you have witnessed a guest stealing an item?

Item stolen, date and time, and description of the suspect

Number of guests in the party and time of their arrival

Names of employees on shift at the time of the theft

Section, table number and the location of the suspect

Correct! Wrong!

What are the dietary restrictions of a vegan?

Vegetables and shellfish

No meat or animal products

Chicken but no red meat

Some dairy and animal bi-products

Correct! Wrong!

What should the server/bartender do when a credit card payment is declined?

Try three times, if refused again, cut up the card and contact the credit card company

Retry, discreetly inform the guest and allow the guest to contact credit card company

Verify information with the guest, try again, report card to supervisor as invalid-

Return copy of charge slip to guest and ask for alternate form of payment, destroy card

Correct! Wrong!

How would a server/bartender participate in inventory control?

Create specials to help rotate stock

Record waste, spillage and breakage

Determine a guest’s alcohol consumption

Create new par levels each day

Correct! Wrong!

Where can a server/bartender find the name of a chemical and the location of the supplier?

On the chemical’s WHMIS label

At the bottom of the chemical’s MSDS

On the box the chemical was delivered in

In the establishment’s procedures manual

Correct! Wrong!

When following recommended wine service guidelines which of the following should a server/bartender suggest?

Sweet wines before dry wines

Red wines before white wines

Light wines before heavy wines

Complex wines before simple wines

Correct! Wrong!

What does the WHMIS labeling system identify?

Date produced and expiration date

Product name and mixing concentrations

Health issues and emergency contacts

Supplier location and first aid procedures

Correct! Wrong!

What is an item garnished with, or containing, spinach called?

Au gratin

Florentine

Fois gras

Julienne

Correct! Wrong!

What should a server/bartender submit with the deposit when cashing out?

All invalidated credit card slips

Required readings with cash and coin

All chits for meals ordered

Guest checks attached to travellers cheques

Correct! Wrong!

A guest requests a dark, heavy-bodied, bittersweet beer. What type of beer would the server/bartender recommend?

Ale

Malt

Pilsner

Stout

Correct! Wrong!

Why is teamwork important for servers/bartenders?

Helps the day go faster with more time to discuss personal issues

Ensures food preparation safety and cost effectiveness for the business

Creates greater job satisfaction and gets the work done more efficiently

Provides an opportunity for guests to be personally introduced to all staff

Correct! Wrong!

A guest has been told she is cut off and becomes argumentative, insisting that she is entitled to at least one more double. What should the server/bartender do to control the situation?

Walk away and pretend he doesn’t hear the guest

Use the same tone as the guest to remind her she is drunk

Demand that she leave immediately or the police will be contacted

Calmly explain he is following liquor laws and offer coffee instead

Correct! Wrong!

Which of the following are signs of intoxication?

Sudden changes in behaviour and slurred speech

Enhanced motor co-ordination and speech

Conversations with guests at different tables

Self-monitoring of food and beverages intake

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A blind woman enters the establishment with a guide dog. To show consideration for the guest, where would a server/bartender seat her when selecting a table?

Furthest away from all other guests

Near children so they can watch the dog

In a spacious area so the dog can lie down

By other guests who can assist the woman

Correct! Wrong!

A server/bartender is delivering three plates of food to a table. He places the first two plates in front of the guests. When placing the third plate, his finger lightly touches the vegetables without disturbing them. He does not think the guests noticed. What should the server/bartender do?

Continue to serve the meal as no food was visibly disturbed

Return the meal to the kitchen to have the vegetables replaced

Apologize and offer the guest a discount or complimentary dessert

Watch guests’ reactions to determine the course of action

Correct! Wrong!

What type of fermented mash is rum distilled from?

Corn

Fruit

Potato

Sugar Cane

Correct! Wrong!

How would a server/bartender describe a tenderloin cut of beef?

Long thin piece of meat with almost no fat

Large round meat cut separated by a bone

Long thin piece of meat with alternating strips of meat and fat

Round meat cut served with the rib attached

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What is the first thing a server/bartender should do before bringing the guest’s check?

Total the check and ensure charges are correct

Ask the guests if they would like anything else

Ensure the check is accurate and legible

Thank the guest and invite them to return

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A server/bartender wants to demonstrate professionalism when opening sparkling wine. What should she do?

Hold the bottle at an angle pointing away from the guests, cover the cork with a napkin and gently ease the cork from the bottle

Pop cork straight up and try to get all the froth into the wine host’s glass

Hold the bottle at an angle pointing away from the guests and let the pressure blow the cork from the bottle

Place bottle in ice bucket, put napkin around neck of bottle and ease the cork out

Correct! Wrong!

How can a server/bartender demonstrate she is a team player?

Share personal issues and family problems

Acknowledge new guests and their families

Be considerate and willing to accept changes

Promote after hours social events

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An employee is told by her doctor that she may require time off work. How should she find out about the company policies pertaining to illness?

Review the employee handbook

Contact the employment insurance office

Locate and review a leave of absence form

Ask the doctor to check his records on the company

Correct! Wrong!