If you want to attract, recruit, and retain skilled workers for peak performance in your workplace, you need to know that your compensation package is competitive. The Tourism Sector Compensation Study provides a wealth of information on wage rates by region and industry.

Piggy BankThe 2018 Canadian Tourism Sector Compensation Study is now underway.

We are looking for tourism businesses to participate—employers from accommodations, food and beverage services, recreation and entertainment, and travel services.

This is the first time since 2012 that a national-level tourism compensation study has been conducted. Once complete, tourism stakeholders will have access to the latest information on salary ranges, average earnings, benefits, and commissions.

All survey participants will receive the full 2018 Canadian Tourism Compensation Study, including salary and wage data for 30 tourism occupations by industry and region. Participants also receive information on benefits and incentives offered to tourism employees and information on the effects of minimum wage increases. This valuable information will facilitate your understanding of the labour market, allowing you to assess how competitive your compensation package is.

R.A. Malatest & Associates Ltd. has been hired as an independent consultant to manage the survey. If you have already been contacted by R.A. Malatest & Associates, we encourage you to complete the survey using the link and access code it has provided.

If you are a tourism business owner who has not previously been contacted about this survey, we invite you to complete the survey here.

The survey takes 10 – 15 minutes to complete and covers human resource policies related to compensation. Once you complete the survey, you will be asked to submit compensation data for your business/organization either online or using an Excel spreadsheet. All compensation data provided will be kept anonymous and used only in aggregate form. Both components may be completed online or by email, fax, phone, or mail.

If you are a tourism industry association, we request your help in distributing the survey to your members. For communications material or additional information, please email research@tourismhr.ca.

Your participation is voluntary. All information will be held in strict confidence and is protected under the Privacy Act. You will not be identified in the report and the feedback you provide will remain completely anonymous. For more information about your privacy, please review our privacy policy.

Click here to participate in the 2018 Tourism Sector Compensation Study

Frequently Asked Questions

What is the purpose of the survey?

The 2018 Canadian Tourism Sector Compensation Study is a survey of all tourism employers in Canada (excluding transportation services). This survey was conducted nationally every two years between 2006 and 2012 and is being updated now for 2018. The survey collects information on:

  • Demographic information from the participating businesses
  • Information on human resource policies
  • Salary administration practices (e.g., use of gratuities, bonuses and incentives)
  • Benefit programs and working arrangements
  • Impacts of increased minimum wage
  • Other organizational challenges

Who should complete this survey?

The person who should complete this survey is the person in your organization who can provide information on human resource decisions such as hiring, turnover, and compensation. In many organizations this will be HR personnel or senior level managers. Feel free to complete this study as a team if necessary.

Who commissioned the survey?

Tourism HR Canada has commissioned the research company R. A. Malatest & Associates Ltd. to undertake this research. In some regions, industry associations and regional partners serving the tourism sector are facilitating respondent recruitment.

What is R.A. Malatest & Associates Ltd. and why is it involved in this study?

R.A. Malatest & Associates Ltd., an independent research firm with offices in Victoria, Edmonton, Toronto, Ottawa and Halifax, has been contracted by Tourism HR Canada to undertake this study. Its involvement includes respondent recruitment, data collection, and analysis.

Why should I take part in the survey?

Surveys of employers are essential to building an understanding of the various challenges tourism organizations and the tourism sector face. This understanding will help Tourism HR Canada and tourism sector businesses develop strategies to increase recruitment and retention. Findings will be shared in a comprehensive report which will provide employers with a wealth of industry information and analysis. The results of this study will include median salaries by region and industry for 30 tourism occupations.

What will I be asked to do?

You will be asked to complete two important components of this survey. The first is a business profile questionnaire, which asks you to provide information on your organization’s current labour situation, including information on your total number of employees, benefits for key positions, and issues related to increased minimum wage. You may provide information for multiple locations simultaneously without increasing the time required to complete this section.

The second component is the job data submission form, which asks you to provide compensation information for all positions within your organization. If you are providing information for multiple locations, you may need to complete multiple forms. Instructions within the survey package will assist you in this regard.

How will the survey results be used?

Results from the 2018 Canadian Tourism Sector Compensation Study will be used to provide the latest information on human resource practices, compensation, and benefits to tourism sector businesses and organizations across Canada.

Will I get to see the results of the study?

Yes. A comprehensive final report including analysis by region and subsector will be made available to all participants.

Will my personal information be used for other purposes?

Any and all personal information obtained in order to conduct the survey research may only be used for the express purpose of this research. The Federal Access to Information Act and Privacy Act will ensure the security of data collected and anonymity participants. We will keep your information on file so that you can update your information for the next study.

How do I complete the survey?

If you would like to arrange to complete the survey, you can:

  • Access the online survey at http://www.tourismstudy.malatest.net and enter the access code provided in your invitation letter/email. If you do not have an access code, one will be generated. Please record your access code, as it will allow you to enter and exit the survey as needed.
  • You may also call R.A. Malatest & Associates Ltd. using its toll-free number, 1-855-688-1137, between 9:00 a.m. and 9:00 p.m., Eastern Daylight Time (EDT), Monday through Friday, 10:00 a.m. and 9:00 p.m. (EDT) Saturday, and noon to 9:00 p.m. (EDT) Sunday.

Can I do the survey in a language other than English or French?

Yes. Survey staff that speak other languages can communicate with you in your preferred language (if such staff are available) and enter your responses in the survey form. Please email your language preference, along with your access code, to d.hughes@malatest.com and we will do our best to accommodate you.

How do I obtain more information about this project?

If you require more information about this research project, you may contact Derek Hughes, Research Director at R.A. Malatest & Associates Ltd., at 1-855-688-1137, or by email at d.hughes@malatest.com.