Ethical behaviour builds trust and respect with employees and customers. A supervisor can demonstrate ethical behaviour by:

Larry is scheduling tasks he needs to complete by the end of the month. When determining the amount of time he needs for each task he considers the amount of experience he has with each. What else should he consider when scheduling?

Which of the following examples best outlines active listening skills?

A supervisor is overwhelmed and needs to delegate some of her responsibilities to other employees. The supervisor knows that an employee named Joan has the skills to complete some tasks, so she assigns those tasks to Joan. She tells Joan what is required and by when. What else should she do before assuming that Joan will complete the delegated tasks?

A supervisor has been monitoring a new employee’s progress. The new employee is nervous, but enthusiastic. He provides great customer service, but has been using the cash register incorrectly, causing delays for customers and other employees. The supervisor wants to keep the new employee motivated, but needs to correct the behaviour. Which of the following would be appropriate for the supervisor to say to the employee in this situation?

A supervisor constantly keeps up-to-date on industry trends and changes in government policy that affect the tourism industry. This information is used to promote the growth of the supervisor’s organization. How is the supervisor demonstrating leadership skills?

A supervisor has been told that there is going to be a change in the policy regarding where employees are allowed to take their breaks. He holds a staff meeting to tell the employees about this, and indicates that the change will take effect in one-week’s time. What else should he include in his message to help facilitate the change?

What is the first step to solving any problem?

When should the conditions of employment, such as the salary, benefit package and probationary period be confirmed with a candidate?

Why is it important to follow up on a training session within the organization?

How should a supervisor provide feedback to an employee about his/her skills, knowledge and attitudes during a performance review?

A supervisor has spoken to an employee about his chronic lateness. The employee has been late for his shift three out of five days this week. What should the supervisor do to ensure the employee understands that punctuality is expected from now on? question12 - Display Name: A supervisor has spoken to an employee about his chronic lateness. The employee has been late for his shift three out of five days this week. What should the supervisor do to ensure the employee understands that punctuality is expected from now on?

What should a supervisor do when preparing to handle a conflict between two employees?

What is one way that a supervisor can control the quality of products and services that the organization delivers?

A customer approaches a supervisor and complains that an employee has been rude to him. He says that the employee would not listen to his complaint, and told him to speak to someone else. The supervisor tells the customer that she’s sorry, but that it’s not the employee’s job to listen to complaints about that topic, and that that particular employee is feeling ill today. She asks the customer what she can do to solve the problem. She contacts the customer later to ensure the situation has been resolved. What did the supervisor do WRONG?

What is WHMIS?

An organization needs to keep current on industry trends, try to increase its market share and gain insight into areas where it can improve. One method used to accomplish this goal is to:

A new customer service policy has been established at the hotel Maureen works for. She is responsible for ensuring the employees she supervises adhere to the new policy. What should she do before notifying her staff of any changes to policies?

Norman supervises the customer service desk at a large department store. How can he participate in business planning activities?

What is the first step in implementing an action plan?

Shelley is a restaurant supervisor who is responsible for implementing new legislation in the organization. What should she do to ensure the organization complies with the new legislation?

Bob has been asked to inform employees of the requirements and conditions of their employment contract. He is not sure he understands the requirements himself. What should he do?

Involving supervisors in the development of the annual budget will help them understand:

What procedure might be followed if there are variances between the actual and budgeted figures for a supervisor’s department?

When receiving products from a supplier, why is it important to compare the invoice to the purchase order?

What needs to be determined before ordering products and supplies?