Which workplace document contains information about the hotel facilities a housekeeping room attendant is allowed to access?

What is the best way for a housekeeping room attendant to handle a gratuity given to her as she is leaving the room?

Ann, a housekeeping room attendant, arrives just in time to put away her belongings and rushes to get organized for her shift. She willingly accepts a change in duties that her supervisor tells her about, asking for clarity on one of the tasks. What aspect of Ann’s professionalism needs improvement in this scenario?

What is the best way to respond to guest questions if unsure of the answer?

What procedure involves determining the availability of an item, delivering it to the guest room and recording the return of the item?

What should a Housekeeping Room Attendant ensure before lending requested items to guests?

What procedure involves listening attentively, not blaming others and identifying possible solutions?

What do problems with the cleanliness of guest rooms, inadequate supplies and malfunctioning equipment have in common?

What is the reason for referring individuals to the front desk if they request information about guests?

What is the term for the locked room in which supplies required for cleaning rooms is kept?

What is the definition of blocked rooms?

What is the term for a security lock that can only be used from inside the guest room?

What is the definition of front-of-house?

What is the definition of turn-down service?

What does the acronym WHMIS stand for?

What kind of information is contained in Material Safety Data Sheets?

Which guidelines outline how to dilute products?

Which system contains these three components; a labelling system, MSDS and an employee education program?

What is the potential hazard identified on controlled products by the symbol featuring a skull and cross bones?

What is the potential hazard identified on controlled products by the symbol showing a hand and bar being damaged by a liquid?

What is the potential hazard identified on controlled products by the symbol showing a fire?

Which is the best response for a Housekeeping Room Attendant in case of a fire?

How can a Housekeeping Room Attendant be prepared for emergencies?

question24 - Display Name: Which one of the following actions would be most appropriate for a housekeeping room attendant to take in response to two guests fighting in the hall?

A housekeeping room attendant needs to leave a guest room she is cleaning for a few moments. What should she do to maintain security?

What is the proper action to take if guests are found to be staying in a room that should be vacant?

What should a housekeeping room attendant do if a guest asks to see a room that is different than his own?

What is one task that is generally done when beginning a housekeeping shift, but not when ending it?

A housekeeping room attendant notices some bathroom tiles are cracked while cleaning a room. How should she report the problem?

Which of the following will be completed when stocking the linen room?

When cleaning a guest room, it would be most appropriate to use industrial-strength gloves for which one of the following tasks?

Which one of the following scenarios about the use of sponges and rags is NOT correct?

What is one instruction about a foam nozzle that should be followed when re-filling it?

A push mop is best suited for cleaning which one of the following surfaces?

What type of brush would be best for cleaning the hinges on a door?

What is the purpose of labelling buckets when cleaning guest rooms?

What is the proper way to get rid of small items, such as pins or twist ties, found on the carpet?

The vacuum cleaner attachment called the crevice tool is most appropriate to use to clean which of the following surfaces or areas?

What should a housekeeping room attendant do if there is a do not disturb sign on the door of a guest room that needs to be cleaned?

What should a housekeeping room attendant do if a guest is in the bathroom with the door closed when she enters the guest room?

Which of the following items can be removed from a guest’s stay-over room when it is being cleaned?

While cleaning a check-out room that a guest vacated earlier in the day, a housekeeping room attendant finds a gold ring under the bed. What should the housekeeping room attendant do?

Which one of the following pieces of equipment in a guest’s room should be disinfected after the guest has checked out?

Where should an unsoiled bedspread that has just been stripped from a bed, be placed?

What should be done with stained linens that have just been stripped from a bed?