To provide a guest with a Cognac that has been aged for 6½ years, a server/bartender would order a cognac from which of the following categories?

What responsibilities does a server/bartender have when answering telephone calls?

A guest is angry and using foul language. What would a server/bartender do first to handle this situation?

When brandy is added to a wine to sweeten it or increase the alcohol content, what is the resulting wine known as?

Which of the following liquors could be flavoured by exposing vapors to juniper berries?

What are suggesting solutions to problems, ordering supplies in advance, being loyal to the establishment and helping out where necessary a part of?

A guest requests a ‘Doux’ Champagne. What sweetness level of Champagne is he looking for?

Which of the following are examples of table wines?

Which of the following are the most important details to record after you have witnessed a guest stealing an item?

What are the dietary restrictions of a vegan?

What should the server/bartender do when a credit card payment is declined?

How would a server/bartender participate in inventory control?

Where can a server/bartender find the name of a chemical and the location of the supplier?

When following recommended wine service guidelines which of the following should a server/bartender suggest?

What does the WHMIS labeling system identify?

What is an item garnished with, or containing, spinach called?

What should a server/bartender submit with the deposit when cashing out?

A guest requests a dark, heavy-bodied, bittersweet beer. What type of beer would the server/bartender recommend?

Why is teamwork important for servers/bartenders?

A guest has been told she is cut off and becomes argumentative, insisting that she is entitled to at least one more double. What should the server/bartender do to control the situation?

Which of the following are signs of intoxication?

A blind woman enters the establishment with a guide dog. To show consideration for the guest, where would a server/bartender seat her when selecting a table?

A server/bartender is delivering three plates of food to a table. He places the first two plates in front of the guests. When placing the third plate, his finger lightly touches the vegetables without disturbing them. He does not think the guests noticed. What should the server/bartender do?

What type of fermented mash is rum distilled from?

How would a server/bartender describe a tenderloin cut of beef?

What is the first thing a server/bartender should do before bringing the guest’s check?

A server/bartender wants to demonstrate professionalism when opening sparkling wine. What should she do?

How can a server/bartender demonstrate she is a team player?

An employee is told by her doctor that she may require time off work. How should she find out about the company policies pertaining to illness?