Month: June 2019

Tourism HR Canada congratulates CGLCC, Canada’s LGBT+ Chamber of Commerce, on its receipt of this year’s Outstanding Contribution to Advancing Progressive HR Practices Award.

This prestigious award is granted to individuals, organizations, and employers with more than a decade of leadership in advancing human resource management practices that foster authentic, quality service and contributing to Canada’s ability to compete globally.

Established in 2003, the organization has a long history of supporting diversity by linking LGBT+ businesses to the wider business community and by providing resources to businesses looking to attract LGBT+ clientele and offer a welcoming workplace for LGBT+ employees.

To help LGBT+ entrepreneurs thrive, it offers:

  • Access – by building relationships between the LGBT+ business community and the corporate world, and by educating LGBT+ businesses about policies, regulations, and opportunities
  • Engagement – by being an advocate for LGBT+ businesses and supplier diversity, while providing a forum for people to meet and exchange information
  • Visibility – through its regular workshops, webinars, and events
  • Support – through its training, mentoring, supplier diversity, and global programs.

In the spring of 2019, Tourism HR Canada partnered with CGLCC to support the growth and promotion of Canada’s LGBT+ tourism market. CGLCC delivered a series of diversity training workshops across the country. LGBT+ Inclusion Training for the Tourism Industry enhanced the market-readiness of Canada’s tourism businesses, both from the perspective as a destination for visitors and for employees.

Diversity Training SessionThe 13 workshops guided tourism business owners and staff through best practices to make LGBT+ customers and staff feel welcome and accepted, and served in a way that exceeds their expectations. Additional online training covered inclusion in the workplace, including federal and jurisdictional legislation. Topics ranged from the impact of homophobia, transphobia, and heterosexism, to the importance of safe space, and facilitators provided strategies and opportunities to put learning into practice.

“CGLCC is honoured to receive this award,” said Darrell Schuurman, CGLCC co-founder and CEO. “LGBT+ tourism contributes significantly to the economic impact of Canada’s tourism industry. As an organization that is focused on supporting social change for the LGBT+ community through business, our LGBT+ Inclusion Training for the Tourism Industry is built to ensure that Canada’s tourism industry is ready to welcome the LGBT+ traveller, and to provide those visitors the service and experiences they are looking for.”

LGBT+ Inclusion Training for the Tourism Industry was first developed in consultation with the tourism industry in 2005. Over 1,000 tourism stakeholders from Halifax to Victoria to Whitehorse have since learned to create inclusive workplaces and deliver welcoming visitor experiences. The program has evolved over the years, and now includes online and in-person components, available in both English and French.

Participants have provided rave reviews of the content and the facilitators; one participant cited how the training was “invaluable in envisioning how to make my community more inclusive”, while another expressed that the workshop helped “understand the issues that affect the LGBT+ community and how to approach them at an everyday level (personal/work/public)”.

“Our organization is proud to acknowledge the significant contributions CGLCC has made to the diversity of our tourism sector,” stated Tourism HR Canada President & CEO Philip Mondor. “Their vision and leadership have ensured employers across the country can access hands-on resources that enhance our ability to provide an open, welcoming environment for visitors and staff alike.”

Multiple regions expressed interest in hosting the program in the future. Tourism HR Canada is delighted to advise that federal funding from the new Canadian Experiences Fund targets inclusiveness and will help expand the reach of this programming.

Subscribe to Tourism HR Insider to be the first to hear of upcoming opportunities to partake in LGBT+ Inclusion Training for the Tourism Industry.

As part of its efforts to foster growth and innovation in tourism, Tourism HR Canada is delighted to sponsor the Master’s Researcher Award, coordinated by the Tourism and Travel Research Association – Canada Chapter (TTRA Canada).

This award is to encourage and recognize excellence in—and the usefulness of—research on travel and tourism at the Master’s level.

With a founding objective of conducting comprehensive, timely research to inform policy and personnel decisions, Tourism HR Canada looks forward to supporting inventive studies that help shape a globally competitive, sustainable tourism sector.

The winning student will receive a $1,000 cash award, complimentary TTRA Canada conference registration, and up to $1,000 towards travel and accommodation (based on submitted receipts) from TTRA Canada. For group submissions, only one student will receive funding to attend the conference and present a summary of the work.

Eligibility: Work completed as a Master’s student or post-graduate student while enrolled at a Canadian institution between May 31st, 2018, and June 1st, 2019, will be considered.

Requirements: Eligible students must submit:

  • A one-page cover letter that outlines the role of the study author(s) and a description of the student applicant’s previous involvement in tourism (academic or industry), as well as their future career goals.
  • A 500-word abstract that clearly describes the rationale, methods, and results of the research study.
  • An original electronic version of the completed research study in PDF format. The theses or research report may be in English or French. All authors’ names and their academic institution must be redacted from the study to facilitated blind review of the submission. Multiple authors may have contributed to a research report, and they may be all awarded the Tourism HR Canada Master’s Researcher Award, but only one student will be funded for travel to the annual TTRA Canada conference.
  • If multiple authors have contributed to a research report, all authors should sign a brief statement that outlines which author is the “official submitter” (i.e., the individual who will travel to the conference if the report wins the reward).

Criteria: The papers will be judged by a review committee consisting of members of TTRA Canada and of Tourism HR Canada. The review committee will examine and judge the submissions based on the quality of research, creativity of approach, relationship to travel and tourism, usefulness and applicability, and quality of presentation.

TTRA Canada also offers the Gordon Taylor Award for Undergraduate Research, sponsored by Ryerson University’s Ted Rogers School of Hospitality and Tourism Management.

This award recognizes an interest and potential for excellence in tourism studies and encourages undergraduate students to pursue research excellence through employment in industry and/or graduate studies.

The winning student will receive a $1,000 cash award, complimentary TTRA Canada conference registration, and up to $1,000 towards travel and accommodation (based on submitted receipts) from TTRA Canada.

The deadline for submissions for both awards is June 30th, 2019.

Submissions and questions should be directed to:

Frederic Dimanche, Ph.D.
Chair, TTRA Canada Awards Sub-committee
Director, Ted Rogers School of Hospitality and Tourism Management
Ryerson University
Phone: (416) 979-5117

The Travel and Tourism Research Association (TTRA) Canada Chapter hosts its annual conference this year from September 18-20 in Saskatoon, Saskatchewan.

Moving Forward, this year’s conference theme, invites tourism researchers to be forward thinkers—to rediscover Canada’s tourism industry through various lenses that acknowledge the past while providing guidance for our future. Moving Forward calls for impactful tourist experiences across various niche tourism markets, bringing destinations to life and providing tourists with unforgettable travel experiences.

Tourism researchers, students, and other stakeholders may now submit presentations, papers, workshops, and student posters on the theme or on other relevant, timely topics. Accepted submissions will be eligible for one of three non-monetary awards for best paper (refereed abstracts), best presentation (non-refereed), and best student poster/presentation.

Submissions should highlight the path ahead, focusing on new ways of thinking about tourism in order to capitalize on emerging technologies, methodologies, and societal changes. The themes addressing the scope of this year’s conference include, but are not limited to, the following areas:

  • Cultural, heritage, indigenous tourism research
  • Emerging methods – innovative research methodologies
  • Bridging the gap between academic and practitioner
  • Product development
  • Visitor experience
  • Culinary tourism

The deadline for submissions is June 14, 2019. Visit TTRA’s website for more information.

(seasonally unadjusted)

In May 2019, the unemployment rate1 in the tourism sector was at 5.4%, which is 0.9% higher than the rate reported in May 2018, but lower than the previous month (April 2019), when the unemployment rate stood at 5.5%.

At 5.4%, tourism’s unemployment rate was below Canada’s seasonally unadjusted unemployment rate of 5.5%.

The Accommodations and Transportation industry groups reported lower unemployment rates than the same month last year (Table 1).

On a provincial basis, tourism unemployment rates ranged from 2.9% in Saskatchewan to 12.2% in Newfoundland and Labrador.

The seasonally unadjusted unemployment rates for tourism in British Columbia, Alberta, Saskatchewan, New Brunswick, and Newfoundland and Labrador were below the rates reported for the provincial economy (Figure 1).

Tourism employment comprised 11.2% of the total Canadian labour force for the month of May.

Table 1 – Employment Rate by Tourism Industry Group – May 2018/2019
Tourism Industry Group2 Unemployment Rate –
May 2018
Unemployment Rate –
May 2019
Tourism 4.5% 5.4%
Accommodations 6.5% 5.7%
Food and Beverage 4.8% 5.1%
Recreation and Entertainment 5.2% 8.7%
Transportation 2.2% 1.9%
Travel Services N/A 2.7%
Figure 1 – Tourism Sector vs. Total Labour Force Unemployment Rates by Province (Seasonally Unadjusted)

1 To determine unemployment rates, industrial (NAICS) classifications are based on the most recent job held within the past year, and are self-identified by the respondent. Unemployed persons are those who, during the reference period, were available for work but were on temporary layoff, were without work, or were to start a new job within four weeks.

2 As defined by the Canadian Tourism Satellite Account. The NAICS industries included in the tourism sector are those that would cease to exist or operate at a significantly reduced level of activity as a direct result of an absence of tourism. Source: Statistics Canada Labour Force Survey, customized tabulations. Based on data for the week ending May 18, 2019.